Innovations in digitization, analytics, artificial intelligence, and automation are creating performance and productivity opportunities for business and the economy, even as they reshape employment and the future of work.
Rapid technological advances in digitization and data and analytics have been reshaping the business landscape, supercharging performance, and enabling the emergence of new business innovations and new forms of competition. At the same time, the technology itself continues to evolve, bringing new waves of advances in robotics, analytics, and artificial intelligence (AI), and especially machine learning. Together they amount to a step change in technical capabilities that could have profound implications for business, for the economy, and more broadly, for society.
About the author(s)
James Manyika is director of the McKinsey Global Institute and a senior partner at McKinsey & Company, based in San Francisco. MGI partners Michael Chui, Anu Madgavkar, and Susan Lund contributed to this briefing note.